FAQ

FREQUENTLY ASKED QUESTIONS

WHAT ARE THE HOURS OF OPERATION?

If you'd like to make a booking, swimming lessons and group events are by appointment only. Our pool availabilities are on weekends, but we also have a mobile team that can go to your private pool at the time and day of your choice. 

HOW CAN I PAY?

We're a cashless business. We do not take cash payments at the pool. We only accept credit cards. Payments are done upon reservation on the website or by phone. AMEX, Visa, Mastercard are gladly accepted. 

WHAT ARE THE MINIMUM AND MAXIMUM GROUP SIZES FOR EVENTS?

We can host groups as small as 5, and if you're really popular, we can accommodate up to 25 of your family and friends! If you have a smaller group, or you just want to join alone, you can join our group lessons where we combine many participants in one group.

WHEN SHOULD I BOOK? HOW FAR IN ADVANCE?

We recommend booking at least 4 weeks in advance for a private party. If you are only a few people, then you should book at least 1-2 weeks in advance. 

CAN I COME JOIN A CLASS WITH MY KIDS?

Yes, this is a great parent-kids activity! Book your spot in the kids class and just leave us a note in the comment section in your cart there will be an adult joining the group and we will prepare the proper equipment for you. 

WHAT SHOULD I WEAR?

Wear a comfortable bathing suit (one or two pieces are good). Make sure it allows you to move freely, as in, no strapless bikini bra. Avoid eating a heavy meal ­2 hours before practice. Tie up your hair to clear your face. 

DO YOU GUYS PROVIDE ALL THE EQUIPMENT?

We supply the mermaid tails for all our activities. We recommend bringing a towel and goggles. 

CAN WE BRING OUR OWN MERMAID TAILS?

Yes, you are welcome to bring your own mermaid tails to the class. Even silicone tails are welcome. There is no discount if you bring your own tail.

CAN I BUY A MERMAID TAIL? 

Yes, we sell mermaid tails at the pool or you can order online here.

CAN WE TAKE PICTURES OR VIDEOS?

Please do! We love seeing pictures of you having fun at Aquamermaid! Make sure you tag us #aquamermaidschool #aquamermaid

WHAT IF I HAVE TO CANCEL? WHAT’S YOUR POLICY?

NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO! Just don't. Don't do it. You'll regret not coming in. But if you have to, we require a 7 days cancellation notice for private groups and 48 hours for individuals in order to receive a refund.

IS THERE A MINIMUM AGE?

The minimum age is 7-year-olds. 

DO I HAVE TO KNOW HOW TO SWIM TO PARTICIPATE

Yes, we recommend having a baseline ability to swim 25 meters, tread water for 1 minute, and float on your front and back without assistance before swimming in a mermaid tail. 

CAN PEOPLE COME AND JUST WATCH OR DO THEY HAVE TO PAY STILL?

Friend and family are welcome to watch the class and take photos from the bleachers at no additional cost.

CAN GUYS DO IT? 

All mermen, mermaids, sirens, & merfolk are welcome! We have a monofin that fits up to men's size 11 (ladies 13).

IS IT SAFE? HAS ANYONE EVER GOTTEN HURT?

It's totally safe. We have never had anyone hurt or injured in any way. Your safety is our team priority and we always have lifeguards on the pool deck. 

ARE THERE ANY OTHER LOCATIONS I CAN VISIT?

We have locations all across Canada and the United States. Check out our locations page for a listing of locations.

DON'T SEE YOUR QUESTION ABOVE? 

Shoot us an email at info@aquamermaid.com and one of us will get back to you.